Privacy Policy
This policy, or your medical record?
There are two separate documents, and they cover different things. This page covers what this website collects when you visit it or contact the practice through it. The Notice of Privacy Practices covers your medical information once you are a patient — how it is used, who may see it, and the rights you have over it. If you are looking for the second one, that is the page you want.
What this website collects
You do not need an account to read this site, and nothing here asks for your medical history. The site collects only:
- What you choose to send. If you use the insurance enquiry field, the email address or phone number you enter.
- Standard technical information that any web server records in order to serve pages and keep the site working, including your Internet Protocol (IP) address, the pages you asked for, and the time. These are ordinary server logs.
- How you arrived. If the address you clicked included tracking parameters — the campaign tags commonly called UTM (Urchin Tracking Module) parameters — the practice records which source, medium and campaign they identified, together with the referring page. This is about the link, not about you.
Booking an appointment
Appointments are booked through the Tebra scheduling widget embedded in the practice page. That widget is operated by Tebra, not by this practice, and information you enter into it is handled under Tebra's own privacy terms. Once a booking request reaches the practice it becomes part of your clinical record and the Notice of Privacy Practices applies.
Cookies
This website does not set advertising cookies and does not run third-party advertising trackers. Any cookies that are set come from the practice's own hosting, from Google Analytics, or from the embedded scheduling widget, and are used to make those functions work.
The cookies this site can set, and what each one is for:
| Cookie | Set by | What it does | Lasts |
|---|---|---|---|
_ga | Google Analytics | Tells one visit apart from another so visits can be counted | 2 years |
_ga_XC1FHXGEP5 | Google Analytics | The same counting for this practice's own analytics property | 2 years |
| Hosting session cookie | The practice's hosting provider | Keeps the page served correctly for the length of a visit | Session |
| Tebra scheduling cookies | Tebra (the booking widget) | Make the calendar work once you choose to open it | Set by Tebra |
No advertising or profiling cookies are used. You can change your choice at any time with cookie settings: choosing Essential only turns Google Analytics off for your browser and removes the analytics cookies it has set.
Analytics
The practice uses Google Analytics 4 (GA4, Google's web measurement service) to count visits and to see which parts of the page people actually use — for example which questions are opened, whether a booking is started, a phone number is tapped, and which campaign or advertisement a visit came from. Advertising storage and ad personalisation are turned off, so this data is not used to build advertising audiences or to target you with ads, and Google signals are disabled.
The results are reported to the practice in aggregate and are not linked to your clinical record. No information you type into this website is sent to Google — including the email address or phone number you may choose to give in order to be told when insurance is accepted. The only information used to identify a campaign is the link you arrived through, never anything about you.
What is never done with your information
Information collected through this website is not sold, and is not used for marketing unrelated to your own care. It is not shared with third parties except the service providers needed to run the practice — the electronic medical record and scheduling platform, and the hosting provider — or where the law requires it.
How it is kept
Transmission to and from this site is encrypted using HTTPS. Clinical information is held in the practice's electronic medical record system, with access limited to those who need it to provide or bill for care.
Children
Adolescents are seen by the practice with appropriate involvement of a parent or guardian. This website is not directed at children, and nothing on it should be used to send clinical information. Please contact the practice by phone instead.
Your California privacy rights
This website is operated for a California practice, so California law (the CCPA, as amended by the CPRA) applies to the information described above. In the last twelve months the only categories collected through this website are identifiers you choose to give (for example the email address or phone number you may type to be told when insurance is accepted) and internet activity (which pages were viewed, and which links were used).
The practice does not sell personal information and does not share it for cross-context behavioural advertising, and it does not use or disclose sensitive personal information for any purpose beyond providing the website and care. There is therefore nothing to opt out of, but you may still exercise the following rights by calling or texting 909-203-3184: to know what is held and to receive a copy, to have it corrected, to have it deleted where the practice is not required to keep it (medical records have their own rules, set out in the Notice of Privacy Practices), to limit the use of sensitive personal information, and not to be discriminated against for exercising any of these rights. An authorised agent may make a request for you.
Your choices
You can ask what information the practice holds about you, ask for it to be corrected, or ask the practice to delete information it is not required to keep. There is more detail, and the formal rights that apply to medical records, in the Notice of Privacy Practices.
Changes to this policy
This policy may be updated. The date at the top of the page shows when it last changed, and the current version always applies.
Getting in touch
For any question about this policy, or about information held about you, call or text 909-203-3184. A formal privacy complaint can also be made to the U.S. Department of Health and Human Services Office for Civil Rights. You will not be penalised for complaining.
If you need help now
This website is not monitored and is not a crisis service. If you need immediate help, call or text 988 (the Suicide and Crisis Lifeline) or call 911.